Fitbit Versa won't turn on or take a charge

[Glama214]

I've had the new Versa 2 since Christmas 2019.  It's worked fine up until 1/19/2020.  It has stopped working completely.  The screen is black and will not power on.  I tried fully charging twice which did not work either.  Please help.

Moderator edit: updated subject for clarity

[SunsetRunner]

When fully charged, try a Restart and do it several times if necessary.  If that doesn't work, try installing a different clock face, preferably one from Fitbit.

[JuanJoFitbit · Accepted solution]

@Glama214, welcome to our Fitbit Community! I would like to follow up on the issue that your Fitbit Versa 2 is experiencing since it won't turn on or take a charge even though you have tried to charge it completely before contacting our forums.

I would like to know if the issue persists or if it got resolved after trying the troubleshooting steps that @SunsetRunner shared.

I'd also like to know if your watch vibrates when you put it on the charger.

Looking forward to your response.

[Glama214]

Hello and thanks for your feedback.  It seems to be working now.  I did not get a vibration when plugging into the charger.  

[JuanJoFitbit]

@Glama214, I'm sorry for the late response. However, I'm so glad to hear that you are back on track with your Fitbit Versa. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[Gwenster2]

I'm having this same issue. My versa 2 does not vibrate when out on the charger. Face is completely dark: won't charge or turn on.

[Tinee14]

I am having the same exact issue, except mine DOES vibrate when I put it on the charger.

[Arandolph7]

I am having the same issue.  Is in while charging but turns immediately off when off the charger.