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Fitbit Versa won’t turn on

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‎05-17-2019 08:50 - last edited on ‎05-18-2019 11:52 by Fitbit Moderator

‎05-17-2019 08:50 - last edited on ‎05-18-2019 11:52 by Fitbit Moderator

My fitbit has ceased working. It was fully charged last night and was on this morning and now it has shut off and I can’t get it to turn on.

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎05-17-2019 09:56

‎05-17-2019 09:56

Hi, if your buttons still functioning, try this. Good luck!!

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‎05-18-2019 11:51

In response to SunsetRunner

‎05-18-2019 11:51

@Bterpou Welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not turning on even though you noticed that it had enough battery.

 

In addition to the restart process that shared @SunsetRunner, I'd like you to try the troubleshooting steps that are listed in this help article. It contains the restart steps but you can skip them. After trying those steps, charge your Versa for 2-3 hours and see if it comes back to life.

 

Keep @SunsetRunner and me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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