Fitbit Warranty Issue

[Amcdonald5]

I have been an avid Fitbit user for many years.  I coordinate wellness at my company an organize orders a couple of times a year and we also do challenges.  I love Fitbit.  Or at least I used to.  I recently upgraded to a Versa 2.  After less than 6 weeks, there was a small chip in the screen and customer service refused to replace the unit under warranty.  I am a careful person, work in an office and wore my last Fitbit for years without issue.  Now, after a couple more weeks, the screen shows a static-y display and is completely unusable.  Has anyone had luck pushing further to get their device replaced under warranty?  This has to fall under a workmanship issue as there was no major incident that would have caused the chip.  

[Guy_]

Hi @Amcdonald5  - like all glass it is fragile and accidental damage is not covered by Fitbit warranty, though may be covered by house insurance or credit card or shop warranties.

A new Versa 2 is currently on offer and you will get a new warranty for other issues and may be able to add breakage coverage.

[NancyB]

Where did you buy it from? You might ask a mgr at that store if they’ll replace it and also try putting in a claim w/MC or Visa (if you charged it on those cards). Good luck!