Fitbit app crashing on iPad

[Aubeerose]

The Fitbit app on my iPad will not let me access my app. When I hit the Fitbit versa 2 which takes me to all apps it goes blank and takes me out of the Fitbit app completely. I have powered off my iPad and restated it, then I uninstalled the app completely , reinstalled it, still nothing. Tried a chat with two people, unfortunately some lady named Hannah was useless,then spoke to a man named Jonathan still got nowhere. Anyone else have this issue? 

Moderator edit: Clarified subject

[RicardoFitbit]

Welcome to the Community Forums @Aubeerose.

Thanks for the details that were shared in your post and for trying some troubleshooting steps before bringing your concern to our attention, I understand how frustrating this matter can be for you. Just as mentioned on your post, our Customer Support team informed me that they already provided you assistance to resolve your issue. That being said, my best advice for you at this moment will be to contact them back if further assistance is needed or if you have any additional questions about the outcome of your case. Unfortunately I don’t have access to such information to accordingly assist you.

I'll be here if you need anything else.

[Aubeerose]

I’m sorry but you are wrong. I was not helped  and still have not been. The issue is on your end . I have no problems with anything else on my iPad except the Fitbit app.