help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit app doesn't keep my steps from yesterday-Versa

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-04-2018 04:16 - last edited on ‎11-02-2021 19:23 by Fitbit Moderator

‎05-04-2018 04:16 - last edited on ‎11-02-2021 19:23 by Fitbit Moderator

I get 15000 to 20000 steps a day and at the end of the day I sync and it shows that I get that many but the next day I look and it says that I have 0 for yesterday and it started this Monday so sense many it says I have gotten 0 steps anyone know why?

 

Moderator edit: added label

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎05-04-2018 06:13

‎05-04-2018 06:13

That sounds really annoying! Id suggest you try uninstalling the app, reinstalling it and logging back in. The data should still be on the Fitbit Server if it was synced, so yoj should get it back. Let us know if that works.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes