Fitbit app freezes when I check my sleep stats-Versa 2

[Nikimvenus]

Currently getting messages throughout the day saying i am well over my step goal (i wish i was) and also the sleep schedule will not load, just freezes. No updates waiting to be done either?

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Nikimvenus.

Thank you for the information provided.

To try to resolve the issue please do the following:

- Log out from the Fitbit app

- Restart your Fitbit Versa 2 and reboot your phone

- Log back into the Fitbit app

Whether this doesn't help, you can set up your watch as a replacement device:

1. Tap the Today tab Fitbit logo and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

See you around.

[Nikimvenus]

Hi,

Thanks for coming back to me. I have tried both and it is still happening. It is also happening on my mums fitbit app so is there an issue with the app itself?

thanks

[EdsonFitbit]

Thank you for the information provided, @Nikimvenus.

Our team is aware of this issue and is working to identify a resolution as quickly as possible. 

We're sorry for any trouble this situation could have caused. We appreciate your patience and look forward to getting you back on track.

If you have any question, please let us know.

[Nikimvenus]

Thank you.

Are they any further forward with sorting this as it is now doing it more often?

thanks

[EdsonFitbit]

Thanks for your response, @Nikimvenus.

At the moment, there is no no workaround to provide you with but hope to have a solution soon. Once any update be available, it will be communicated as soon as possible.

See you around.