Fitbit app frozen and won't restart with versa

[Libbytes]

My Versa arrived today, set up seemed fine, I popped it on charge and the update happened, the bar went all the way across twice then the versa screen showed a welcome thing and talked me through a tutorial.

Only... The fitbit app didn't detect that and still thinks it's updating... Still thinks it's on zero...

I restarted the app a few times and it comes back on trying to update versa each time. Restarting the phone doesn't help.

I did update the app yesterday in preparation for receiving the versa.

Thanks,

Libby.

[PennyBlue · Accepted solution]

I had an issue with my app not detecting my Charge HR after an update last year. Have you tried uninstalling the app and reinstalling? That reset it for mine.

[Libbytes]

Yep, uninstalled and reinstalled and now it's working. Although it does intermittently stop syncing... Thanks!