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Fitbit app is not updating Versa's data

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‎04-11-2020 04:14 - last edited on ‎04-29-2020 09:13 by Fitbit Moderator

‎04-11-2020 04:14 - last edited on ‎04-29-2020 09:13 by Fitbit Moderator

Hi,

I completed my steps with 35k + steps and the app is not updating the right steps. I have logged out and in twice and it remains.The same.

 

 

Moderator edit: updated subject for clarity

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‎04-29-2020 09:12

‎04-29-2020 09:12

Hi @Cocodecreme, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

I'd like to follow up and help you with your Fitbit Versa since it won't sync your data to your phone's app.

 By the way, thank you for troubleshooting this issue before contacting our forums.

 

I would like to follow up and would like to know if the issue persists or if it got resolved. In the meantime, make sure that your phone has the most recent app version installed.

 

Looking forward to your response.

JuanJo | Community Moderator

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