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Fitbit app no longer showing All Day-Sync and Versa Lite won't receive notifications

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‎08-03-2020 08:06 - last edited on ‎08-04-2020 12:23 by Fitbit Moderator

‎08-03-2020 08:06 - last edited on ‎08-04-2020 12:23 by Fitbit Moderator

When I fist got my watch up and running I saw an all day sync nitrification on my androids home screen but now half an hour later it's not there anymore and it's very difficult to sync my watch. It take amore then a few times.

 

Moderator Edit: Clarified subject

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‎08-04-2020 12:27

‎08-04-2020 12:27

Hi there @Lazy_man12, welcome to the Community Forums. I totally understand where you're coming from. I'll be glad to help you with the notifications not coming through your Versa Lite. 

 

In regards to your inquiry, please note that in order to improve your experience with notifications, syncing, and firmware updates, we removed the option to turn off all-day sync from the Fitbit app. When your phone is near your Fitbit device with Bluetooth turned on, it periodically syncs with the Fitbit app to update your stats and download available firmware updates. More frequent syncing rarely, if ever, noticeably decreases your device’s battery life. To learn more about what factors affect battery life, see Can I extend my Fitbit device's battery life?

 

If notifications are not working as expected on your watch, please see: Why are notifications delayed or missing?

 

Give this a go and let me know if you need further assistance. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-04-2020 12:27

‎08-04-2020 12:27

Hi there @Lazy_man12, welcome to the Community Forums. I totally understand where you're coming from. I'll be glad to help you with the notifications not coming through your Versa Lite. 

 

In regards to your inquiry, please note that in order to improve your experience with notifications, syncing, and firmware updates, we removed the option to turn off all-day sync from the Fitbit app. When your phone is near your Fitbit device with Bluetooth turned on, it periodically syncs with the Fitbit app to update your stats and download available firmware updates. More frequent syncing rarely, if ever, noticeably decreases your device’s battery life. To learn more about what factors affect battery life, see Can I extend my Fitbit device's battery life?

 

If notifications are not working as expected on your watch, please see: Why are notifications delayed or missing?

 

Give this a go and let me know if you need further assistance. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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