Fitbit app not showing days heart rate

[courtney-b]

My Fitbit was showing my heart rate all throughout the day but when looking at my app at the end of the day it’s not showing any reading history for the day

[SunsetRunner]

Hi, if this is the first time this happened, I would advice to wait another day and see if it persists or not. When it persists, try restarting your Versa several times in a row by pressing and holding the left and right lower buttons together untill you see the Fitbit logo and release the buttons. 

[JuanJoFitbit]

@courtney-b Welcome to our Fitbit Community! I'm sorry to hear that your Versa didn't sync your heart rate. I would like to follow up and would like to know if the issue persists or if it got resolved after following the restart process that shared @SunsetRunner.

As a side note, please make sure that your Fitbit is not being worn too tight.

Looking forward to your response! 

[courtney-b]

@JuanJoFitbit  It didn’t do it for a second day but that days data still stayed blank even after doing the restart process. Fitbit was not being worn to tight as I find it uncomfortable when the band is tight.

[JuanJoFitbit]

@courtney-b I'm sorry for the late response. However, thank you for getting back.

I'm afraid that the data that stayed blank can't be recovered. I'm so sorry for this inconvenience. If you notice that the issue persists, let me know and I'll be happy to assist you accordingly.