04-26-2019 22:04
04-26-2019 22:04
So my heart rate refuses to sync properly this afternoon! Ive restarted my fitbit, my phone, uninstalled and reinstalled app and nothing... my heart rate IS being tracked, I can see my BPM on the app and on fitbit... but nothing in the graph and it’s throwing off my calories as well! For reference it’s currently 10 PM
04-27-2019 07:55
04-27-2019 07:55
Hello @KatherynRena thanks for joining the Fitbit Community, it's great to have you on board.
I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know the troubleshooting steps you've tried so far and for attaching a screenshot to your post.
Our team is currently aware of this situation and is working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.
Please let us know if there's anything we can do to assist you in the meantime.