Fitbit app shows 0 resting heart rate

[Brittneyneff]

  

My Versa 2 was fine yesterday...but now it’s showing a 0 resting heart rate on my app homepage. However, when I click for the breakdown, it shows an accurate reading.

I tried resetting the heart rate on the watch & resyncing, as well as deleting the heart rate from my homepage and reinstating it.

Id rather not delete my Versa and reconnect because I don’t want to lose all my info.

ideas/suggestions? 

Moderator Edit: Clarified subject

[Shelas]

Same here. It was fine all day now I just notice it's at 0. Versa 2 and Android.

[LizzyFitbit]

Hi @Brittneyneff, it's great to see you around. @Shelas, welcome to the Community.

Thanks for bringing this to my attention and the screenshots provided. You did a great job while troubleshooting the Fitbit app! This is odd and just to confirm, does your watch also show your resting heart rate as 0? To work on this together, please give a try to the following steps:

1. Log out from the Fitbit app.
2. Check if the Fitbit app is updated.
3. Force quit the Fitbit app:
   For iOS devices, see this article.
   For Android devices, see this article.
4. Reboot your phone.
5. Open the Fitbit app and log back in to check your heart rate details.

If this continues happening, I'll need you to provide me with the model of your phone and the OS/software version so I can further investigate.

Keep me posted.

[SunsetRunner]

Hi all, 

My Versa 2 shows a resting heart rate of 57 beats, but my Fitbit app shows after synchronization a HR in rest of 0, Any sugestions. Already deleted the Fitbit app and reinstalled it, but with no luck. The actual HR is displayed on my watch and in the app? Erik

Update: problem solved spontaneously!

[SunsetRunner]

Mine is the same too 

[LizzyFitbit]

Hi @SunsetRunner, it's great to see you around. @SunsetRunner, welcome on board.

@SunsetRunner, thanks for the troubleshooting steps tried. You did a good job and I'm glad that your resting heart rate is now displayed correctly! I've moved your post to this new thread so we can keep our forums organized and don't hesitate to reply back if you have more questions.

@SunsetRunner, thanks for joining this thread and letting me know that you're having this issue. Since your post didn't mention, may I know if you've tried the suggested steps from my post? Additionally, please provide me with the model of your phone and the OS/software version.

I look forward to your response.

[SunsetRunner]

I’m running the app from IPhone XR. Have uninstalled app and reinstalled it. Have re booted phone but still showing as 0 heart rate. 
was working fine. 

[SunsetRunner]

iOS 13.5.1

[Shelas]

Hello! I'd tried the troubleshooting steps prior to posting with no success, however this morning when I synched after waking up it was back to normal. Thanks!

[SunsetRunner]

problem seems resolved! 

[SunsetRunner]

Problem seems resolved 

[LizzyFitbit]

Hi @SunsetRunner and @Shelas. I hope you're doing well.

Thanks for replying back with the requested information. You did a great job while working on this and I'm happy that the Fitbit app is showing your resting heart rate correctly. In case you have some spare time, I’d like to invite you to visit our Health & Wellness board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Catch you later.