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Fitbit app shows "No connection?" error message

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‎06-21-2019 03:54 - last edited on ‎06-22-2019 09:06 by Fitbit Moderator

‎06-21-2019 03:54 - last edited on ‎06-22-2019 09:06 by Fitbit Moderator

This app requires the “internet” permission to be granted. This message appears with a big red X on my screen and I can’t get it off or figure out why it is happening.

 

 

Moderator edit: updated subject for clarity

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‎06-22-2019 09:05

‎06-22-2019 09:05

@Nooza welcome to our Fitbit Community! I'm happy to assist you with your Fitbit app since it asks Internet permission.

 

I would like to know what is the brand and model of your phone. Make sure that your phone has the most recent Fitbit app version installed and there is a good Internet connection.

 

Also, I would like to know if you had your Versa set up before this error message started to show.

 

If possible, please provide a screenshot of the page that shows the error message. You can learn how to add images to your posts by following the steps listed in this thread.

 

Looking forward to your response! Smiley Happy

JuanJo | Community Moderator

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