Fitbit app stops working when trying to set up Fitbit Pay.

[Leatay33]

I'm getting so frustrated!!

One of my reasons for buying this particular fitbit was to use the wallet feature. Upon purchasing my fitbit I was disapointed to find that only one bank in the UK supported it! I got over it, and switched banks, after all I had the fitbit now and wanted to use this feature so switched to a bank I'd never heard of begore "starling." Upon registering I found out that I needed a card number to connect it to my fitbit so I waited and waited for my card only to find out 2 weeks later I had to actually order the card from the starling app rather than just receive it by post like any other bank. ANYWAY!

yesterday I actually received my card so was quite excited...the moment I've been waiting ages for, to get this wallet feature up and running.

Every....single....time....I have tried to add the card via my fitbit app it gets up all the way to where my details are upon on and I agree to the declaration...and then I get the message 'unfortunately, fitbit has stopped working" !!! Yes it is bloody unfortunate!!!! This has happened at least 20 times. I haven't tried deleting the fitbit app and reinstalling as I didn't know if I would lose all my data?  Ridiculous though the amount of challenges just for one small feature on it! Has anyone else experienced the same?  It should just be straight forward right?  

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Leatay33 thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with Fitbit Pay to us. Please note that all the information you have synced from your Versa gets stored in our servers and not in your phone, so none of the data will get deleted if you uninstall the Fitbit app. With that said, I would like to suggest you to sync your Versa one last time before uninstalling the app to prevent any loss of data that hasn't synced yet. 

Now, I would also like to suggest you to restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen, make sure there are no other Bluetooth devices around and that you have a strong internet signal. 

Give these steps a try and let us know in case you need anything else. 

[Leatay33]

Hi there thank you for the response and suggestions but neither of these have worked and I am getting the same message.Sent from my Samsung Galaxy smartphone.

[Rich_Laue]

@Leatay33 I would remove the Fitbit app from your phone,  as long as you know your Fitbit login credentials. 

Now restart the phone,  be yet would be to shut down the phone.  This is the best way to clear up the phone's memory. 

Now install the Fitbit app,  choose login  ans try again