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Fitbit app won't show my data the next day

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‎01-17-2023 12:26 - last edited on ‎01-20-2023 07:44 by Fitbit Moderator

‎01-17-2023 12:26 - last edited on ‎01-20-2023 07:44 by Fitbit Moderator

Hi, I just got a Versa 2 about a week or two ago. My results only show up on the app for the day..... when I check the app the next day to see if I'm making progress, yesterdays results show as zero. Any advice? I updated my app... 

 

 

Moderator Edit: Clarified subject

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‎01-20-2023 07:46 - edited ‎05-30-2023 10:17

‎01-20-2023 07:46 - edited ‎05-30-2023 10:17

Hi there, @CurlySue8201234. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with the Fitbit app. 

It seems like your Versa 2 is not properly linked to your Fitbit app. With that being said, please try the following:

  • Unpair your Versa 2 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-20-2023 07:46 - edited ‎05-30-2023 10:17

‎01-20-2023 07:46 - edited ‎05-30-2023 10:17

Hi there, @CurlySue8201234. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with the Fitbit app. 

It seems like your Versa 2 is not properly linked to your Fitbit app. With that being said, please try the following:

  • Unpair your Versa 2 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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