Fitbit app wont connect to Google play or amazon

[Tabbithajones]

I'm trying to set up my new Versa 2. The app continues to give me  error messages when it try to connect to my amazon account to set up my Alexa and I cannot open google play from the Fitbit app to set up my Fitbit premium.

[SunsetRunner]

Hello @Tabbithajones 

I believe I can help with this issue. To address Alexa issue:  First uninstall the amazon shopping app from your mobile device. Then go back to the fitbit amazon app. Let the app set up your amazon account through your phone browser. After everything is complete try using alexa on your watch. If that works you can then reinstall the amazon shopping app on your phone. 

For Fitbit Premium look here: https://help.fitbit.com/articles/en_US/Help_article/2437.htm
😃 please let me know if this provided you with the best answer for question. Keep me posted 

[Tabbithajones]

That worked. Thank you

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[SunsetRunner · Accepted solution]

That’s fantastic @Tabbithajones! 😃 I’m happy I was able to help and I hope you enjoy your new Versa 2. It’s the same Fitbit Tracker I have as well and I really enjoy mine. If possible please consider marking my post giving you the instructions on how to resolve your issue as “best answer”. Doing so helps others with the same question/issues find the answer quickly. I hope you have a great rest of your evening and as always Happy Stepping!