Fitbit connection to snapchat fails

[BvDam]

I am trying to choose the Bitmoji clock face but by connecting to snapchat there’s an error message. The url to snapchat gives an error.

i followed all the steps en have reset my watch but still the connection failed.

[LiliyaFitbit]

Welcome to the Fitbit Community @BvDam.  

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with installing the Bitmoji clock face. Thank you for letting me know that you get an error message when connecting to Snapchat. I appreciate your troubleshooting efforts. Some clock faces may take a long time to install due to the size of the clock face. I recommend connecting the watch to Wi-Fi when installing clock faces.

Please confirm the steps in this help article to install the Bitmoji clock face: How do I change the clock face on my Fitbit device? 

I'll be around if you need further help!

[BvDam]

Hi,

Have tried this, in addition to resetting the watch 3 times and downloaded the latest version of Snapchat and Bitmoji. But no luck!! 

The fault lies in the connection between fitbit and snapchat. Every time i click connect, after the selection of the clockface,  i get the following error, see attachtment.  There is nothing i can do. 

[BvDam]

We reset the watch several times, tried trough WiFi and blue tooth but non of it works.

I followed all the steps Fitbit recommends.

Can you please help me further??
Thank you

Moderator edit: personal info removed

[LiliyaFitbit]

Hi @BvDam, thank you for your reply. I am sorry for the delayed response.

Thank you for sending a screenshot, I appreciate your time and efforts. I recommend stopping the app, turning off and on Bluetooth, then reopening the app. Please also confirm if you've tried the steps from this help article. 

Let me know how it goes. 

[BvDam]

Hi,

Unfortunately your tips don't work.

tried it but getting the same error. 

Whats the problem and can Fitbit solve it?

bettina