Fitbit customer for SEVEN years leaving Fitbit

[swampmilkweed]

I got a lovely Christmas message from 

James Park & Eric Friedman, Co-Founders

but they did NOT admit that the September update to the Versa 2 was deeply flawed. All in the world I want to be able to stay with Fitbit is for the company to admit they messed up and that they are trying to fix things. It is NOT OKAY for an old woman to have 447 zone minutes in a single day. (I got that on Oct 3rd) I get zone minutes for doing nothing. This is all fake!!!!! I hate to leave, but this is insane.

[ilwalker]

I am right there with you.  I've had so many fitbit over this time that I could have had a really nice tracker.  Seems they aren't as good about following up with real support.

[MrMarv]

Been a customer for quite a few years and have had heart rate monitoring devices for nearly four years and as you can see, by looking at my numbers, I have been pretty supportive of the product here on the boards.

Booked a support ticket in early February, six days after buying my first Versa 2, which was the day after returning a DOA Ionic that was supposed to replace a white-screened Charge 3 that lasted 2 months past warrantee, and it seemed like they were counting warrantee days on the Versa 2. I can count, too, so I got a warrantee replacement at Best Buy.

I am also having overstatement of my heart rate to the tune of 25 to 50 bpm and sometimes an understatement of just as much. Does anyone believe my heart rate will go to 25 bpm under resting heart rate after 20 minutes on a treadmill at three mph?

Ordered an Apple Watch Series 6 today. Should have it by mid-month. Local Apple store here in Southern California closed due to COVID-19 or I would have gotten it today even if I had to wait in line for hours due to social distancing. And no way do I fault Apple for closing their stores. Safety of their employees should be paramount.

Good luck to you both.

[swampmilkweed]

Dear ilwalker:

I am 73. I have a good friend who changed over to Apple watch long before the terrible update of September 2020. He is decades younger than I am and walks/runs a lot. He now says that Apple also does not care about their customers. I ordered a Garmin Venu sq last night. Garmin may also be flawed. It is Fitbit's total refusal to take responsibility for the bad update that has finally made me leave. I learned the hard way that many Garmin watches are NOT touch screen. I returned one after just two days. The one I am going to try now is touch screen. We'll see. Best wishes with whatever you decide to do.

[swampmilkweed]

Dear Mr Marv:

Best wishes with your Apple watch. I actually liked my Vera 2 until the awful update in September. The heart rate has always been off, but I am not concerned with that. Step count it too generous, but I could live with that. It is the fake zone minutes and the fake floors that made me furious. Zone minutes are actually better now than in October then when I got 447 in one day. Still, even now I get 12 or more zone minutes for making coffee and feeding cats in early morning. 

I have a friend who is decades younger. He changed over to Apple long before the terrible update to Versa. He is okay with Apple, but says that they also do not have customer service that he had hoped. 

Last night, I ordered a Garmin Venu sq. Many Garmin watches do not have touch screen. I was spoiled by Fitbit, so I need that. I hope this will be right for me. I just turned 73 this week. My parents both died of heat attack, but I fear stroke far more. Agsin,best wishes.