Fitbit did not track bike ride

[Alexa0leon]

I bike to and from work (3.5 miles). On my bike ride home, it did not track my ride. It usually tracks it automatically. I checked my watch during my ride and it said my heart rate was 35! My resting is 69. Could it be my wrist was too sweaty? This is the first time it does this.

[MarreFitbit · Accepted solution]

Hi there, @Alexa0leon. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from.

We've found out that some customers have a better experience with SmartTrack if they try wearing their tracker on a different wrist. Because SmartTrack recognizes activities based on the continuous movement of your arms, in some cases, changing the wrist that you wear your tracker on can improve activity recognition. You can also try restarting your watch and see how it performs afterwards. For instructions, see How do I restart my Fitbit device? 

Remember that if you change your wrist, you should also change your handedness setting. For more information on how wearing your tracker affects accuracy, please see the article How accurate are Fitbit trackers?