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Fitbit family

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‎06-17-2018 13:41

‎06-17-2018 13:41

Hi! 

I got a Fitbit Versa and my mom got my charge 2.

i have tried to set up a family for us,

did the inviting and all. But I can’t see my moms account in the family part of the app. And I can’t join a family because I’m already in a one. But I can’t see it?

ehat can the problem be? I did really looked forward to the family part of Fitbit and now I can’t even get it working??

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1 REPLY 1

‎06-17-2018 23:36

‎06-17-2018 23:36

Child accounts connected to a family can only use the new Ace fitbit. You won't be able to connect your Versa. See the following help help file for more information: https://help.fitbit.com/articles/en_US/Help_article/2347/

Best Answer