Fitbit going hot to the touch when charging and not turning on

[Laurenmichie95]

I left my fitbit on charge for a good few hours, I've came back and the base of it was hot and won't turn on, I have tried holding in all 3 buttons to reset it and it's not working, I have let it cool completely down and still nothing. Is there anything I can do to fix this? 

[NellyG]

I have flagged a moderator to come and help you

[LiliyaFitbit]

Welcome to the Fitbit Community @Laurenmichie95. It's nice to see you around @NellyG.

@Laurenmichie95 I appreciate your participation in the Forums and sharing the details of the issue you've experienced with your watch. Thank you for your efforts to resolve this. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

@NellyG thank you for your support. 

If you have any questions, feel free to let me know.

[Rachelkorn]

I just had this exact same problem. Charged overnight, woke up to it hot, and it wont turn on. I've tried every way of holding down the left and bottom right buttons, all of them, left and top right, restarting my phone. How do I start a case about this?

[Laurenmichie95]

I had to write to them in twitter or you can email them and just explain
what has happened, they then take you email address that is link to your
fitbit and look into it and raise an account then the team get in touch
with you but it can take upto 2 days to get a reply from them

[LiliyaFitbit]

Welcome to the Fitbit Community @Rachelkorn @Laurenmichie95. I am sorry for the delayed response. 

@Rachelkorn thank you for reporting that you've experienced the same issue with your device. I appreciate your efforts to resolve it. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, please keep working with them. 

@Laurenmichie95 thank you for joining the conversation and sharing your experience. I appreciate your efforts to help other users. 

If you have any questions, feel free to let me know.