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Fitbit info not showing on Trainerize app-Versa 2

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‎02-01-2021 14:26 - last edited on ‎02-02-2021 15:02 by Fitbit Moderator

‎02-01-2021 14:26 - last edited on ‎02-02-2021 15:02 by Fitbit Moderator

My Versa 2 info is not showing up on my Trainerize app.  It is connected, and takes a minute to sync, but info doesn't transfer.  I've revoked and re-started and still nothing. 

 

Moderator edit: updated subject for clarity

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‎02-02-2021 15:01 - last edited on ‎02-10-2024 08:50 by Fitbit Moderator

‎02-02-2021 15:01 - last edited on ‎02-10-2024 08:50 by Fitbit Moderator

Welcome to the Fitbit Community @Livisammom.

Thank you for the information provided and for trying to resolve the issue before contacting us.

In this case I would recommend following the next steps:

- Log out from the Fitbit app
- Reboot your phone
- Log back into the Fitbit app
- Check out if your Fitbit account is linked to Trainerize app, if not please connect them once again.

If you have any question, please let us know.

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‎08-11-2022 15:30

In response to EdsonFitbit

‎08-11-2022 15:30

I tried this and it still didn't work.

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‎08-14-2022 14:50 - last edited on ‎02-10-2024 08:44 by Fitbit Moderator

In response to SunsetRunner

‎08-14-2022 14:50 - last edited on ‎02-10-2024 08:44 by Fitbit Moderator

Welcome to the Fitbit Community, @SunsetRunner.

In this case, I would recommend getting in touch with Trainerize customer support. They should let you know how to proceed.

Have a nice day.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

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