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Fitbit is connecting to my phone saying it is fully charged but display does not turn on

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‎09-19-2019 16:19

‎09-19-2019 16:19

I have had my fitbit for less then a year and it is having issues. I have stopped wearing it because the display only lights up on occasion and drains fast. It is still syncing with my phone and will charge to 100%. Could this mean the battery isn't working anymore?  

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‎09-20-2019 13:31

‎09-20-2019 13:31

Welcome to the Fitbit Community, @tessabit. 

 

I appreciate your participation in the Forums and sharing the details of the battery issue you're experiencing with your device. Thank you for letting me know that it is syncing with your phone. The battery level you see on the app refers to the last time your device synced. I recommend restarting your device, double checking our charging instructions and trying our tips for preventing battery drain since battery use is affected by various factors and settings. 

 

Let me know how it goes, I'll be around. 

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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