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Fitbit is loked, cannot find how to unlock it

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‎04-04-2020 07:38 - last edited on ‎09-24-2021 13:04 by Moderator Alum

‎04-04-2020 07:38 - last edited on ‎09-24-2021 13:04 by Moderator Alum

My Fitbit is locked and says to unlock by phone I cannot find how to unlock it

 

 


Moderator edit: subject updated for clarity

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‎04-04-2020 09:18

‎04-04-2020 09:18

Hi @Kahm4 

 

Please see below:

 

To unlock your device with your phone:
In the Fitbit app, tap the Today tab > your profile picture > your device image.
Tap Device Lock.
Find the option to reset your PIN code.
Note that after you reset your PIN code, you must add your cards to Fitbit Pay as if you were setting it up for the first time.

 

I hope this helps!

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