I upgraded and bought a Fitbit Versa Lite in March this year. Three months later I began to see that my heart rate and sleep readings were spotty. Numerous times throughout the day my Versa lite would stop tracking my heart rate, and eventually it stopped all together. I followed all trouble shooting instructions on these forums including restarting, re downloading the app, turning heart rate monitoring on and off, syncing, then restarting, and even performing multiple factory resets. Eventually I called their customer support and was told to go through all the trouble shooting again. After exhausting everything, they sent me another Versa lite. It’s been three months and the same thing is happening again. Literally the same thing! For weeks it has not tracked my heart rate or sleep, the led has stopped working, and now the touch features on the watch are glitching!
As a very active person who really relies on this device and app to track his health, this is very disheartening. I have always used Fitbit and have never had these many problems with the product until the Versa lite. It makes me very safe that Fitbit has failed its customers in this way. We spend a lot of money trying to better our health, putting our faith in the companies and their products, only to be slapped in the face and given the runaround when their products fail to measure up to what they’ve advertised. Things like this make me wish I would have just saved up for an Apple Watch. At least then I’d have more features, extended warranty, and a watch that can actually help me keep up my health.
