help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit logo always on Versa screen and calories concern

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-05-2020 15:44 - last edited on ‎03-10-2020 14:48 by

‎03-05-2020 15:44 - last edited on ‎03-10-2020 14:48 by

For the past 3 days my versa isn't working. The fitbit logo is always on the screen. I can't use my versa and it drains the battery. Also the calories burned resets to 500 every night, so it's not recording the accurate amount. 

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎03-10-2020 14:45

‎03-10-2020 14:45

Welcome to the Fitbit Community, @SunsetRunner. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing that your Versa stopped working and shows only the Fitbit logo on screen. Thank you for providing the additional details. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

 

Regarding your concern about calories, the value that you see on your device when you wake up in the morning is your estimated calorie burn for the day so far. You still burn calories even if you have been sedentary or were sleeping. For more information, please see this help article: How does my Fitbit device calculate calories burned?

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes