Fitbit logo flashing on Versa 2 display

[KelliAnne1]

After charging my Versa 2 overnight it's no longer working. The logo just slowly flashes on and off. Have tried resetting by holding down the button, nothing happens and the logo just continues to slowly flash on and off. Have also tried putting it back on charge and it continues to flash. Any ideas?

Moderator Edit: Formatting

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @KelliAnne1, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. I was notified by our Social Support team that they already created a ticket on your behalf to receive further assistance directly with our Customer Support team. That said, my best advice for you at this moment will be to keep an eye on your email inbox and spam folders because they'll be in touch with you in a timely manner.

Let me know if you have any additional questions.

[cscurtis415]

Hi Richard!

same thing is happening to me. I have charged it up and done the factory reset a few times. It still flashes. Is there a chance a ticket can be created for me? I would love to get this fixed. 

Thanks!

[BigKMac]

Same! The logo keeps flashing, I've tried to rest by holding the button for 10-15 seconds but the logo still flashes.  I put it back on charge but its still the same. There's an update available but it won't let me update. Please help!

Thanks.  

[Beaverfarthing]

Hi Ricardo

I also have a Versa with a flashing logo, which has not responded to trying to reset it by holding down all three buttons for 12 seconds.

Is there anything else to try?

Penny

[BigKMac]

Hi Ricardo

Same! The logo keeps flashing, I've tried to rest by holding the button for 10-15 seconds but the logo still flashes.  I put it back on charge but its still the same. There's an update available but it won't let me update. Please help!

Thanks.