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Fitbit logo keeps coming on and off-Versa 2

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‎07-11-2022 01:54 - last edited on ‎07-12-2022 18:20 by Fitbit Moderator

‎07-11-2022 01:54 - last edited on ‎07-12-2022 18:20 by Fitbit Moderator

My Versa 2 just suddenly died on thursday night mid workout. I have never immersed it in water, I have it just 2 years, it kept coming up with the fitbit logo and then turning off, I tried all the trouble shooting and nothing. 

Just today it turned on for the first time, so I changed the clock face again and it synced for the first time, i was delighted! 

But I couldn't use any features on the watch itself, so i went through all the trouble shooting again and now we are back to square 1, the fitbit logo keeps coming on and off. it's trying to turn on. What can I do to fix this? I am very frustrated with this. 

 

Update - I spoke to customer service. 

 

Moderator edit: updated subject for clarity

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‎07-12-2022 18:19

‎07-12-2022 18:19

Welcome to the Fitbit Community, @Chughsy.

 

Thank you for informing us about the difficulties you experienced with your Fitbit Versa 2 and for the troubleshooting steps you’ve performed.

 

I'm pretty sure that Customer Support has done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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