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Fitbit logo stuck on Versa's screen and battery draining fast.

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‎05-29-2019 23:22 - last edited on ‎05-30-2019 11:11 by Moderator Alum

‎05-29-2019 23:22 - last edited on ‎05-30-2019 11:11 by Moderator Alum

Please help my versa keeps having a bright Fitbit symbol appear on all the screen. Unable to go into anything and the only way to get rid of this is for the charge to go. Please help

 

Moderator Edit: Clarified Subject.

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‎05-30-2019 01:38

‎05-30-2019 01:38

Hi @Kate48  Have you tried restarting the Versa several times? Give that a try and see ifnit fixes the issue.

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎05-30-2019 11:13

In response to NellyG

‎05-30-2019 11:13

Hello @Kate48 thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @NellyG, thanks for all your help. 

 

@Kate48 I appreciate your participation in the Forums and for sharing your experience with us. At this time, please follow @NellyG's recommendations and if you're still having trouble with the Versa, please let us know. 

 

On the other hand, if @NellyG's post was useful for you, please mark it as a solution, this will be very helpful to other members of the Community facing the same situation. 

 

Happy stepping! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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