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Fitbit not charging and not turning on

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‎07-09-2019 05:37

‎07-09-2019 05:37

Monday July 8th 2019

Hi,

I used my versa as per usual and went for short swim yesterday. I could touch the bottom, shoulder deep and I am 5’6’. Coming back, I took the time to clean the versa and dry it well. I noticed later that evening that it started glitching, screen changing by itself and it would not let me take control. It eventually died and I put it to charge this morning. When I checked
in on it, it was particularly hot. It is no longer charging, it shows a 0% charge on the screen at times and that is it. There’s a blank lit up screen when a plug it in and the battery starts getting really hot. It’s not charging or turning on at all. I am unsure what to do. Any advice

Not turning onNot turning on

 

Current back lookCurrent back look

 

When I plug into chargerWhen I plug into charger

 

Appears at times when plugged into the chargerAppears at times when plugged into the charger

 

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‎07-10-2019 15:28

‎07-10-2019 15:28

Welcome to the Fitbit Community @GGCMGC. 

 

I appreciate your participation in the Forums and sharing the issue you're having with your Fitbit Versa not charging and not turning on. Thanks so much for taking the time to troubleshoot the issue and sending photos. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, please keep working with them. 

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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