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Fitbit not honouring warranty

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‎10-10-2021 13:37

‎10-10-2021 13:37

My Versa 2 is still under warranty, been replaced 3 times already yet they won't replace it again as they can't see the latest replacement on their system. What can I do? This one has latest less than 2 months

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3 REPLIES 3

‎10-10-2021 20:10

‎10-10-2021 20:10

Hi @PatriciaR  the warranty information here - click - states the warranty is from the time of the original purchase. You might be over that time period.

Stepping in the U.S.A. since September 2013. Android 14

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‎10-11-2021 03:13

In response to Odyssey13

‎10-11-2021 03:13

Thanks... I am still within the 2 year warranty period for here in the UK.
The problem I think was the guy on the other end of the phone couldn't see
that I had added the last replacement device... It was my 4th device, maybe
he hadn't screened down, I don't know. Because he couldn't see I'd added
this device (less than 2 months ago) he didn't believe me. I contacted
support again last last night, this time by an online chat, I wanted to
have a record of our conversation.

This time, they asked me to send it back and then they would issue a
replacement, fair enough

Thanks again for your help.

Kind regards,
Patricia
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‎10-11-2021 06:48

In response to PatriciaR

‎10-11-2021 06:48

Glad it's working out for you @PatriciaR 

Stepping in the U.S.A. since September 2013. Android 14

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