Fitbit pay supported on Denmark?

[MBrad90]

I’m trying to set up the wallet feature on my special edition Versa—the model that supports Fitbit pay and has an NFC chip. My bank (Nordea) is on the list of supporting banks in Denmark, but when I put in the info for my debit card, I get an error message that tells me to talk to my bank.

So is the list of banks that support Fitbit pay accurate or not?

Moderator edit: updated subject for clarity 

[LucyAP]

Welcome to the Forums @MBrad90! Thanks for sharing your experience with the Fitbit Pay app. As you mentioned, your bank is on the List of Supported Banks. 

I'd like to recommend you to contact your bank for more information about specific financial transactions or if there are any restrictions on the card.

Also make sure that you have set up your Wallet and Fitbit Pay correctly, to do so take a look at the help article  What should I know about Fitbit Pay?

I hope this helps, keep me posted! 🙂 

[MBrad90]

Hi Lucy,

I contacted my bank and chatted with support, but we still couldn’t find a solution—I keep getting the same error message. I have apple wallet and Nordea wallet set up on my phone now and the card is activated for both. As far as I can tell, i’ve followed the correct steps for setting up Fitbit wallet.

any ideas about what piece of the puzzle i’m Missing? The contactless payments feature for the special edition Versa is the main reason I bought that model...

[LucyAP]

Hey there @MBrad90! Thanks for the update! I appreciate all the time and effort you have invested to solve this, and for all your input about Versa. Be assured that we take into consideration all the comments provided by our users to continue improving your experience. 

Please make sure that you are inputting all of your card information exactly how it appears on your billing statement from Nordea. Also, let me know the following:

• What brand and model of phone you have?
• What is the current OS your phone is running?

Finally, make sure that you have a pin lock on your phone and a Pin on Versa. For Fitbit Pay to work, the phone must use a passcode. If you are not using a passcode, please set up a passcode on your phone. For more information, see How do I use the device lock on my Fitbit watch?

Keep me posted! 🙂 

[MBrad90]

Hi Lucy,

I have a pin for my phone and my versa. I’m using iPhone 7 with iOS 11.4

I enter the info on my card exactly as written

Still no luck on my end working with my bank’s support. I appreciate your help and any other ideas you have.

kind regards,

Miranda

[LucyAP]

Thanks for the reply @MBrad90! I appreciate that you have shared this information with me. To further assist you, I've created a Support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums.

Keep me posted if you have any other question.