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Fitbit screen is white on my phone

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‎08-25-2020 04:35

‎08-25-2020 04:35

Last night the screen on my Fitbit app on my phone went white.  I have turned my phone off and on, swiped the app and created it off my screen.  I need help. 

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‎08-25-2020 05:22

‎08-25-2020 05:22

Hi, @FishnGirl , if the app has somehow got corrupted the best solution is to delete it and download it again.  You will not lose any data doing this, but do be sure that you know the email address and password you used when you created your account.

 

I hope this helps.  Welcome to the forums!

Sense, Charge 5, Inspire 2; iOS and Android

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‎08-25-2020 09:02

In response to Julia_G

‎08-25-2020 09:02

Maybe knowing what phone the app is on would be helpful, at least we can move the post to the correct board.

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