Fitbit screen

[Marikaw]

Good day I've been trying to use email to reset my Fitbit versa. They think the screen is corrupted and have asked me to reset the versa. I have tried a couple of times to do so .The logo doesn't come on the screen for the reset only green lines vertical as the same as the problem before. I have sent emails with pictures of the screen. What do I do next 

[Marrrmaduke]

@Marikaw Have you tried pressing the left and bottom right buttons until fitbit logo flashes (rebooting)? If this did not help, have you tried 3-button factory reset?

1. Press and hold all 3 buttons until Fitbit logo flashes (this may take up to 3 minutes)
2. After Fitbit logo disappears, release the bottom right button
3. Wait until you feel strong vibration and release the other buttons.

You may need to attempt the reset a few times to find the optimal times. Trying holding the buttons longer, as long as it's needed for the vibration to appear.

If you're successful with factory reset, please remember to remove Versa from your Fitbit account (in your Fitbit mobile app) and Paired Devices list in your phone Bluetooth settings as you will have to set it up again (add as a new device).

If the factory reset does not work, at this point you may need to reach out to Customer Support to guide you through the next steps.