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Fitbit stopped working and won't charge

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‎02-15-2020 16:44 - last edited on ‎02-16-2020 11:10 by

‎02-15-2020 16:44 - last edited on ‎02-16-2020 11:10 by

So I woke up and my Fitbit needed to charge so I charged it and it just would not charge, and the light that is suppose to be flashing in the back would not charge.Please help me I really want my Fitbit!

 

 

Moderator edit: subject for clarity

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‎02-16-2020 11:09 - edited ‎02-16-2020 11:10

‎02-16-2020 11:09 - edited ‎02-16-2020 11:10

Welcome to the Fitbit Community, @Lucyaliins_12.

 

I appreciate your participation in the Forums and sharing the details of the difficulty you're experiencing with charging your watch. Thank you for your efforts to resolve this, I totally understand how you are feeling. I recommend following our complete troubleshooting steps including a restart from this help article: Why isn't my Fitbit device's battery charging?

 

If the issue persists, please try changing the clock face by following the instructions from this help article: How do I change the clock face on my Fitbit device?

 

Keep me posted on the outcome. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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