Fitbit stopped working not even a year old

[Jbrode]

My Fitbit versa 3 just stopped working and not a year old

[KateT2022]

Came here to say the same thing. Mine is less than a year old and the heart rate monitor does not work.  Also, the battery drains in less than a day. I’d there a repair or replacement policy? 
this is my 3rd Fitbit, so I’m s longtime customer. 

[Guy_]

Hi @Jbrode , @KateT2022 , the first thing to check is if it is charging. See instructions in How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

@KateT2022 - if you are not using GPS during exercise, it may have a fault.

Confirm by chat via the Fitbit App, click profile photo, Help & support, Contact Customer support, that there is a fault and if so the quickest way to resolve the issue is to take it back to where you bought it for replacement, hopefully over the counter under warranty.

[KateT2022]

Thank you!