Fitbit stops synching - have to load a new clock face to enable it to synch?

[rockscissors]

See the topic, but this has happened twice now. First time I thought it was a bad clock face, but now it happened with a basic clock face. Whats going on here?  

The fitbit synch doesn't work but everything else works including battery level report on my phone, and also changing the clock face. 

[SunsetRunner]

This is quite weird as the versa needs to sync with the cellphone to change the clock face, or to update the battery indicator. 

If the issue is with the syncing itself (for some unexpected reason) you can try removing the versa from your phone's bluetooth, restart the versa and phone, and try to sync again (without pairing it to the bluetooth, the app should do it automatically). 

Other than that, you'd need to share more details like which information isn't syncing to better understand this. 

[rockscissors]

thanks that helps. I restarted my fitbit and the sync worked. The subsequent syncs fail. I almost wonder if one of my apps on my fitbit is causing issues. Note I have a relatively new samsung S7 edge so I assume it's not causing the sync failures. 

[rockscissors · Accepted solution]

Ok I think I have a solution. I uninstalled some apps that I didn't use much. That seems to have stopped the issue. Now my fitbit is more stable and no longer has the synching issue. Is it possible that some apps are poorly developed and crashing the fitbit sync capability?  Does fitbit do any quality assurance on these apps since they are in the fitbit store? 

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@rockscissors wrote:

thanks that helps. I restarted my fitbit and the sync worked. The subsequent syncs fail. I almost wonder if one of my apps on my fitbit is causing issues. Note I have a relatively new samsung S7 edge so I assume it's not causing the sync failures. 

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