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Fitbit strava app is not syncing the data from the app.

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‎07-30-2018 22:04

‎07-30-2018 22:04

Fitbit Versa is not getting the data from Strava and showing the below message. How do we resolve this issue so that data can be visible on the app.

Image - 1 Versa message

 

 38121342_10214569197756751_4089247691190566912_n.jpg

 

 

 

 

 

 

 

 

Image - 2 Sync 

7-31-2018 1-01-35 PM.png

 

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1 REPLY 1

‎07-31-2018 00:10

‎07-31-2018 00:10

Have you also authorised the app on the Versa?

 

You do this by opening the fitbit app on your phone and tap the account card in the top right hand corner. From here tap Versa - Apps - My Apps - scroll down to Strava - tap the gear icon on the right side. At the top it should either say Authorised or not authorised, if the latter, you will need to tap login under the green Strava login text. 

Community Council Member

Nathan | UK

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