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Fitbit suddenly stopped tracking steps and sleep

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‎02-16-2020 01:01 - last edited on ‎02-17-2020 10:21 by

‎02-16-2020 01:01 - last edited on ‎02-17-2020 10:21 by

So, no idea why, but Fitbit Versa is suddenly not tracking sleep (2 nights now) and now is not tracking steps....

I’ve had a look at some previous threads and tried updating the software but no joy?

Anyone know a fix? 🙂

 

 

Moderator edit: subject for clarity

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‎02-17-2020 10:20

‎02-17-2020 10:20

Welcome to the Fitbit Community, @SophiaB2. 

I appreciate your participation in the Forums and sharing that your Fitbit Versa stopped tracking your sleep and steps. Thank you for your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution, just keep an eye on your inbox for further assistance. Meanwhile, I recommend restarting your device by following the steps from this help article: How do I restart my Fitbit device?


Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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