Fitbit support team adamant that my device is syncing at 99/100% battery after I report battery prob

[vivre_guy]

My 4+ month old Versa is now totally unusable at this point.

When I place the Versa on the cradle, it flashes battery '0%' on the screen, then proceeds to power on and boot, showing 100% at the watch screen, but shuts down immediately once it is taken off the cradle, no green lights sighted on the rear.

This is a video I took yesterday of the problem with my watch. https://www.youtube.com/watch?v=atIsuZbkSHQ

I also tried leaving the Versa on the cradle to 'charge' overnight, but it did not solve the problem.

I even tried using other cradles to charge and also used other Fitbit Versas on my cradle to determine if the problem exists with the cradle (I have 2 other Fitbit Versas in my family), but it appears the cradle(s) are not the problem as there are no issues with the other watches.

It has taken 5 exchanges (4 twitter messages and an email) in the last 3 days between me and the Fitbit support team, describing the problem, each time with them telling me that it appears my device has synced with their server, and to follow their troubleshooting guide on their website (which I have done with no success). And even after sending them the link to the video which clearly shows the problem, they are still insisting that it appears my device is syncing with their servers at 99/100% battery (the last time being 15+ hours ago from their record.)

The freaking problem is not whether the watch syncs, the problem is that it is currently not usable as it is intended to used. 

[vivre_guy]

By the way, I am in Australia... can anyone tell me what else I can do with the problem besides going back and forth with the 'support' team?

[vivre_guy]

This is getting ridiculous now. Support has emailed me back telling me to follow the troubleshooting instructions again on the website, when I have explicitly told them that I have already tried all the steps in my previous correspondence. How many times does support want to repeat the same 'troubleshooting advise' without actually solving the problem?

Email received today:

DMs from yesterday:

[Marc3L]

i have the same problem. Have you already fixed it? Support here in Holland won’t help at all.

Marcel

[vivre_guy]

Yes. They sent me a new watch after a month of back and forth twitter messages and emails with support.

I was sent a replacement Fitbit Versa 2 as they don't make Versa anymore.

Keep contacting them. Message them on twitter https://twitter.com/FitbitSupport or email them at https://contact.fitbit.com . 

Reiterate that you have attempted their troubleshooting guide to no avail. Provide them with evidence that your watch is defective... videos, etc.