01-17-2020 09:24
01-17-2020 09:24
Can anyone tell me why I should keep spending money on fitbit? I have had fitbit products from the beginning. From the zip to the charge to the charge 2 to the versa. But after less than a year they always seem to stop working. My most recent versa stopped working less than a year after getting it. The screen glows but I see nothing. So they replaced it, yay them. But less than 3 months later my replacement is doing the same thing! I can't restart it I see a discolored edge and it glows. Only now my warranty is expired and I have to decide if i even want to stick with fitbit. Give me a good reason.
Thanks
Looking for advice
01-17-2020 19:08
01-17-2020 19:08
Hi @JanelleC
My versa stooped working after a year as well and I contacted Fitbit and they told me this after a couple of emails and this has worked for me, let me know if this helps:
Let's start by:
While your phone is off, restart the Versa like this:
After this turn on your phone, open the app and log in to follow this procedure:
If you're still unable to set up, try the troubleshooting steps below in this specific order.
01-17-2020 22:47 - edited 01-17-2020 22:48
01-17-2020 22:47 - edited 01-17-2020 22:48
01-17-2020 22:49
01-17-2020 22:49
Are you having trouble restarting it?
01-17-2020 22:50
01-17-2020 22:50
I try to, but literally the screen glows and there is nothing to see. No logo, no clock, nothing
01-17-2020 22:55
01-17-2020 22:55
I would contact Fitbit support and tell them everything you have done, when and how this began happening, eg mine began occurring halfway through a firmware update, and just keep replying to their emails telling them what is happening until you have a solution.
I replied to at least 3 of their emails before they sent me a suggestion that has worked.
They were fantastic for me, I strongly recommend contacting them.
I’m sorry my suggestion hasn’t worked for you 😕
01-17-2020 22:59
01-17-2020 22:59
Their email is:
https://contact.fitbit.com
01-17-2020 23:02
01-17-2020 23:02
Thanks, I'll try that