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Fitbit versa 2 is locked and won't connect to iPhone

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‎11-02-2019 04:48 - last edited on ‎11-03-2019 13:58 by

‎11-02-2019 04:48 - last edited on ‎11-03-2019 13:58 by

Hi

my Fitbit versa2 hasn’t been connecting to my phone for two weeks now, today I tried to connect it to a different phone. For this I need to get a code on my fitbit, but my fitbit is blocked because I used the wrong code. 

 

Anyone who knows how to fix this? 

 

 

Moderator edit: subject for clarity

 

 

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‎11-03-2019 13:58

‎11-03-2019 13:58

Welcome to the Fitbit Community, @Need_help. 

 

I appreciate your participation in the Forums and sharing the issue you're having with your Fitbit Versa being locked so you're unable to connect it to your iPhone. Thank you for your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution, please keep working with them. You will receive an email from them soon.

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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