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Fitbit versa 2 wont connect my amazon acct to alexa

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‎03-19-2021 19:42

‎03-19-2021 19:42

Hey everyone, I'm trying to connect my (pre-existing) Amazon acct to alexa on my versa 2 for voice assistance. I have an android phone. When I type in my email and password for Amazon for Alexa setup, it tells me email already in use and won't connect it and to use a different one.. I have already cleared browsing history and cookies from my chrome on the phone for "all time" and it still won't let me log into Amazon so I can utilize Alexa. I'm not sure if you can use a pre-existing acct or if you need to use a new one for the Amazon to pair? Can anyone help me with this?

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‎03-21-2021 17:10

‎03-21-2021 17:10

Welcome to the Fitbit Community, @Skipee27.

 

Thank you for the information provided.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

See you around.

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