Fitbit versa doesn't receive phone/text messages

[Fbett26]

Updated android and now Fitbit versa doesnt receive text/calls. Beyond frustrating- have tried sinking, restarting, bluetooth settings, ensuring notifications are all on to no solution. I love using my fit bit and for the cost, I'd expect alot more reliability as well as functionality. When will fitbit have a solution for this?

Moderator edit: format

[JuanJoFitbit]

@Fbett26 Welcome to our Fitbit Community! I'm sorry to hear that your Versa stopped getting call/text notifications after updating your phone. By the way, thank you for trying the troubleshooting steps before contacting our forums.

In order to proceed accordingly, please let me know what is your phone's brand and model.

In the meantime, please let me know if you restarted your Versa as described in this help article.

Looking forward to your response! 

[Fbett26]

Hi there,

My phone is a Samsung galaxy s8+

I have tried restarting the fit bit and still does not work. It's awful that one day it worked fine and after android updated their system, the fit bit doesnt work??

[JuanJoFitbit]

@Fbett26 Thank you for getting back and trying the troubleshooting steps recommended previously.

Since you mentioned that you have a Samsung S8+, which is in the supported devices list. Please make sure that your phone has the most recent Fitbit app version installed. This can be reviewed in the Play Store when searching for the Fitbit app. It should say if there is an update available.

Keep me posted! 😀