Fitbit versa flashing logo screen then green logo screen then off

[Carissalewer]

My versa screen keeps flashing from the logo screen(displayed for about 20 seconds) to a green logo screen(displayed for around 2 seconds)and then off again(Off for about 10 seconds) over and over. I have tried holding down all 3 buttons and letting the bottom right one go when logo appears, holding down just the top right and left side button and also just holding down the left side button and nothing works! This happens constantly when the Fitbit is on charge and off of charge until the battery runs flat. I can’t get anything else on the screen apart from what I have mentioned, the Fitbit is not connected to the app on my phone anymore either as I disconnected to try that but now can’t reconnect it! I’ve had it for only about 10 months and haven’t been able to use it for a few months due to this issue 

[NellyG]

Hi @Carissalewer  I think you need to contact Customer Support.  Hopefully they can help you.

Fitbit Support