Fitbit versa not keeping time

[Gemp12]

I am having to reset up my versa daily due to the time constantly being slower, woke up this morning with it 30 minutes slow.... Please help 😟😟

[NellyG]

How often do you sync your tracker? The clock should correct every time you sync.

As you have done several restarts, maybe try turning the watch off for a few hours, then turn it back on (settings app on the Versa and scroll down to About). If it is still losing a lot of time try a factory reset (settings app again, scroll to About). Let us know how you go 

[Gemp12]

It's on for automatic sync but it's not doing that either, I've reset , turned the watch off and on, everything it says to try, now it's just not finding the watch every time I try to sync 😭😭 

[NellyG]

That sounds really annoying. What phone are you using?

[Gemp12]

IPhone, it's been fine up until the last week, it's driving me mad 😣

[Kezza117]

I have the Samsung s8plus and it does the same thing can't even wear it now as the time is never right no matter how many hours I spend turning this off restarting that, frustrating is an understatement watch is only 2 weeks old and I'm already looking at a different brand! Sorry to jump your post xx 

[Gemp12]

Hi, I did get sent a brand new one from fitbit but I haven't connected it
with my phone for fear of it not keeping time anymore 😂 the new one is
fine but I'm not saving any data so there's not much point in it now really
😂😂😂

[Marrrmaduke]

@Kezza117 

Let's try one more time, avoiding factory reset for now:

1. Unpair (remove) Versa from your phone's bluetooth settings
2. Uninstall the Fitbit mobile app
3. Reboot your phone and install Fitbit mobile app. Do not pair Versa in the phone's bluetooth settings
4. Reboot your Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes
5. Login to Fitbit mobile app
6. Grant all permissions

[Kezza117]

Thank you for the guidance, however I have tried it twice still and its still not pairing, my watch is now several hours behind normal time.

Kerry

[Serenajebb]

My Fitbit versa is less than six months old and it is also loosing time. It was 30 minutes in 24 hours but has now sped up to an hour in 12 hours!  It makes it useless as a watch!  Only by changing clock faces can I get the time correct again! 

[Kezza117]

It's useless and such a waste of money and time always trying to sort it, so frustrated with it 🙁

Come on fitbit pull your finger out!!

[Marrrmaduke]

@Serenajebb does the same thing happen when you use one of the Fitbit original clockfaces? Have you tried rebooting versa several times in a row (3 times or more)?

[Kezza117]

Truly fed up of restarting the bloody thing! It's now sat on the side and I'm now using another watch 🙁

[Marrrmaduke]

@Kezza117 I understand your frustration, but I would use all avenues before calling customer support for a replacement. Have you tried factory reset? You will have to delete versa from your Fitbit mobile app as well as your phone's Bluetooth settings. I would reboot the phone as well. After factory reset which wipes your tracker of all data, you will have to set it up again.

[Kezza117]

Thank you for the advice I have done that twice! 

[Marrrmaduke]

@Kezza117 in that case, I'm afraid you will need to chat with Customer Support to guide you through the next steps.

[Gemp12]

Just keep emailing them, that's all I did, it took about 15 times but
eventually they admitted it was the watch that wasn't working and replaced
it

[Krstovich]

What did you have to do to have them replace the watch.  I've only had mine for a little less than a year and the same issue.

[Gemp12]

They saidy phone wasn't compatible with the Fitbit ( although it was
working fine! ), So I paired it with a compatible device to show them it
was the watch that wasn't working, after several emails backwards and
forwards they eventually accepted it was a fault on the Fitbit and sent me
a brand new replacement 😁 This has since worked fine 🤞🤞🤞 Hope you get
it sorted 😁

[SunsetRunner]

My Fitbit will not keep proper time while in my arm but goes to time when taken off again this has just started happening.  I have been wearing it fir 6 months