Fitbit versa not responding to charge or turning on

[PierceL09]

What do I do if my fitbit versa will not turn on, charge or re-start?

[SunsetRunner]

I am having the same issue! Yesterday at work my Fitbit versa’s battery died completely. I’ve had it charging overnight but it is still reading 0%. I have cleaned all connections and tried plugging it into the computer. Nothing is working

[Marrrmaduke]

@PierceL09 @SunsetRunner Leave it charging for several hours (overnight or so), then attempt 3-button factory reset:

1. Press and hold all 3 buttons until Fitbit logo flashes. This may take up to 3 minutes
2. After Fitbit logo disappears, release the bottom right button
3. Wait until you feel strong vibration and release the other buttons.

You may need to attempt the reset a few times to find the optimal times. Trying holding the buttons longer, as long as it's needed for the vibration to appear.

[SunsetRunner]

I’ll try
It is at 0% charge however

Sent from Shari's iPhone

[Marrrmaduke]

@SunsetRunner if you cannot charge it, I am afraid you might have to reach out to Customer Support to guide you through the next steps. This might be a hardware issue.