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Fitbit versa not switching on after factory reset

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‎06-21-2020 02:51

‎06-21-2020 02:51

Hi

my Fitbit versa is not switching on after factory reset. I’ve tried as directed on this forum but to no avail. It’s 6 months old. Did a reset as it was t recording activity minutes 

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‎06-21-2020 15:39

‎06-21-2020 15:39

I'm not sure what is directed on the forum @Ruth44 please hold in the left and lower right buttons.

Why was a factory reset done, was the tracker given to someone else?

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