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Fitbit versa not syncing

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‎07-21-2018 02:12

‎07-21-2018 02:12

I just upgraded to a versa earlier this week and since having it it's not syncing with the app properly. It's syncs my steps but is not syncing my sleep etc... it's connecting to my app but when I pull down to sync it says not synced since Wednesday even tho it's just been connected. I've tried restarting phone multiple times, deleting and reinstalling app... not sure what else I can do. Very disappointed as never had a problem like this with my past two fitbit I've had. 

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‎07-21-2018 07:36

‎07-21-2018 07:36

Have you restarted your Versa.  

Here is some Syncing info. 
https://help.fitbit.com/articles/en_US/Help_article/1866/?l=en_US&fs=RelatedArticle

 

Here is a copy of the Versa manual, it answers a lot of questions.

https://staticcs.fitbit.com/content/assets/help/manuals/manual_versa_en_US.pdf

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

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