help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit versa not tracking mileage correctly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-29-2018 19:32

‎08-29-2018 19:32

Ever since Saturday 8/25 my versa has not been tracking my mileage correctly when I walk or run.  It is continuously connecting. I did not have this issue prior to  Saturday. It's primary function is to track activity and its failing to do that.  This is ridiculous. Does anyone know of a fix or if FITBIT is doing

Best Answer
3 REPLIES 3

‎08-29-2018 19:40

‎08-29-2018 19:40

I don't know yet if this is a fix but on my Android phone I turned off Bluetooth scanning... I'll post back when I know if this fixes the constant connecting....

 

Right now it will stop after a few minutes ..say 1.8 miles into a 4 mile walk.. super annoyed..

Best Answer
0 Votes

‎08-29-2018 19:49

In response to ssrobers

‎08-29-2018 19:49

Yep,  i usually get to 2 miles,  then the info provided after that isn't accurate.  Let me know if that fix works for you.  It's super annoying  for your fitness tracker to be insufficient in tracking your fitness......

Best Answer
0 Votes

‎10-08-2018 04:46

‎10-08-2018 04:46

My Fitbit Versa tracks much less mileage  compared to my partner’s Garmin. The same is true of pace. Versa shows a much slower pace than actual per race and others within a Garmin. Finding the Versa useless. Any tips for accurate readings?

Best Answer
0 Votes